The Groundbreaker Customer Commitment

We’re committed to your success by providing unparalleled service and becoming an extension of your team on your journey to real estate syndication growth.

Software is just a utility until it’s made whole by the team behind it.

– Jake Marmulstein, CEO of Groundbreaker

Jake Marmulstein Groundbreaker Founder & CEO

More Than Just Tools

Our team goes above and beyond so that you quickly and continuously discover the value our software brings to your organization.

Product Innovation

Our accelerated pace of innovation means that we provide your LPs and Admins with an investment management tool that is continuously improving and evolving.

Value

Our industry-leading software is the best value for small and medium-sized syndicators.

More than Just Tools

How our team makes Groundbreaker a standout solution to support your syndication journey.

You chose Groundbreaker <3 This is how we get you started.

Kick-off call
Meet with our onboarding specialist and your sales executive to start your onboarding
Investor Management Training call
Learn the best practices for managing your investors on Groundbreaker
LP Strategy call
Plan and set a date for introducing the Investor Portal to your LPs
LP Onboarding Webinar
Run a webinar where you and our onboarding specialist present your new portal to your LPs. This is often scheduled in conjunction with a deal fundraising presentation

You’re onboarded, sweet! Meet our customer success team…

Customer Success Manager Handoff
Meet your Customer Success Manager(CSM) so that we can understand your business goals and how Groundbreaker can help you achieve them
Quarterly check-ins
Your CSM aims to understand how your business and needs are evolving so that Groundbreaker can continue to support you. We also use thistime to identify additional training needed due to new employees and/or new LPs joining your business
Ongoing admin training
Groundbreaker provides live and/or recorded training when you have new admins and when new functionality is released
Ongoing LP training
We optimize for LP engagement and portal adoption by providing group or individual training to help new or current LPs

Ongoing support for your and your LPs

Live in app chat for GPs and LPs
Technical support to GPs and LPs M-F 9am – 5pm CST
Continuously updated knowledge base articles
Easy to find answers to common questions
Troubleshooting
Via in-app chat and/or via Zoom conference
Email support
Get technical help from our customer support team through email to get answers quickly, so you can get back to what’s really important.
In-app product tours
And help videos (coming soon)

Take advantage of on-going marketing resources and opportunities

Syndicator Swipe Email
Curated content delivered to you every Friday that you can share on social media or your own newsletter
Social Media Templates
Graphics that empower you to promote your new portal experience to your audience. Go get’em!
Write on our blog
Get support from our editing team and then watch as your blog post climbs to the top of Google
Subsidized Podcast Tour
Get 20% off on a “podcast tour” booking service + $500 cash-back from Groundbreaker if you reference us on your podcast appearances

Product Innovation

How Groundbreaker sharpens your competitive edge with a solution that is constantly evolving.

Keep your competitive edge with a solution that is constantly evolving

  • Monthly Product updates keep the software continuously improving to always meet your needs (See “Built for you”)
  • Customer interview-driven development ensures we prioritize building features that are most important to you.
  • Data-driven development allows us to create functionality you didn’t even realize you wanted.
  • Product update emails and live/recorded webinars showcase new functionality and describe how to leverage them to grow your business.

Product Updates

Keep your competitive edge with a solution that is constantly evolving

  • Monthly product update releases, like clockwork (See “Built for you”)
  • Customer interview-driven development ensures we prioritize building what is most important to you
  • Usage data-driven development ensures we prioritize building functionality you didn’t even realize you wanted
  • Product update email and live/recorded webinar showcasing new functionality and how to leverage them to grow your business

Value

How Groundbreaker focuses on value for the small and medium-sized syndicator

Value

How Groundbreaker focuses on value for the small and medium-sized syndicator

  • Time to value – When you sign up, we put several processes into motion to ensure that you get value from our platform as soon as possible.
  • Competitively priced – Groundbreaker is for the small and medium syndicators. Why pay 5X to 10X more for solutions designed for funds with billions under management?
  • Integrated payments – Contribution and distribution via our auto-payment feature saves you and your investors hundreds to thousands of dollars in wire fees.
  • Pause your account – If you need some time away, pause your account and pay only a low maintenance subscription fee.
  • Time to value – When you sign up, we put several processes into motion to ensure that you are getting value from our platform as soon as possible
  • Competitively priced – Groundbreaker is for the small and medium syndicators. Why pay 5X to 10X more for solutions geared towards funds with billions under management?
  • Integrated payments – Contribution and distribution via our payments systems saves you and your investors hundreds to thousands of dollars in wire fees
  • Pause your account – Need some time? Pause your account and pay only a low maintenance subscription

Everything you need to elevate your real estate investment business,
wrapped up in one seamless software package.

Schedule a Demo

Everything you need to elevate your real estate investment business, wrapped up in one seamless software package.

Schedule a Demo