How does Groundbreaker keep data secure?

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2022-05-05T03:40:47-05:00November 26th, 2020|

Summary of technical and administrative security measures: Data is encrypted at rest and in transit with bank-grade level security and encryption. Data, documents, and other media are encrypted at rest using 256-bit AES encryption. Identity Access Management (IAM) tools control access. Data is hosted in SOC 1- (also known as SSAE 16), SOC 2-, and [...]

How does Groundbreaker select features for its roadmap?

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2021-01-08T10:13:33-06:00November 26th, 2020|

The Groundbreaker product team actively manages the product roadmap for each quarter by considering input from multiple sources. These include: Monthly Customer Advisory Board meetings Customer Support Requests Platform Usage Data Market Landscape Studies

Does Groundbreaker help me use the solution for the first time?

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2021-06-18T12:35:51-05:00November 26th, 2020|

Yes. All of our customers get a multi-call process for onboarding and instructions tailored for their use cases. Once onboarded, our customers continue to receive proactive support from our customer success team. See more about it in our Customer Commitment.

Do you offer support?

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2021-06-18T12:36:00-05:00November 26th, 2020|

Yes, and we are proud of it! Our customers have access to chat, email, knowledge base articles, and scheduled calls. Our average email response time is under 15 mins. See more about it in our Customer Commitment.

Do you offer back office services?

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2021-01-08T10:06:40-06:00November 26th, 2020|

While Groundbreaker may be used to handle back office services, we do not operate the portal for you or offer third-party services directly.  We can, however, refer you to one of our trusted affiliates.

Do you provide capital / introduce investors?

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2021-02-05T09:09:03-06:00November 26th, 2020|

Groundbreaker does not raise funds or have a pool of investors to send your way. Our software lets real estate deal sponsors raise equity from their own investors under a privately branded portal and guarantees them privacy and security concerning their investors, data, and intellectual property.

What is Groundbreaker?

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2021-01-25T11:32:23-06:00November 26th, 2020|

Groundbreaker is a software application that helps real estate investment firms and investors automate workflows for fundraising, investor reporting, and investment management. Meet Groundbreaker!

Is there a free trial?

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2021-04-20T14:58:05-05:00May 24th, 2020|

Not yet.  For now, schedule a demo where you can explore the Groundbreaker tools with our team pros. If you would rather evaluate the software with a  free trial, subscribe to our newsletter (click the link at the bottom of this page) to be notified when we offer that capability.